Vision
SQA, the Simple, Quick and Affordable™ office furniture division of Herman Miller, Inc., provided the ultimate test lab. With an unmatched clarity of purpose and the financial backing of the worlds #2 office furniture manufacturer, SQA shot to the top of the industry, establishing the reference point for performance and service.

SQA routinely manufactured and shipped entire customer orders in 4 to 5 days in an industry that was typified by 4 to 5 weeks lead-time. On-time and complete shipments averaged 99.78% for the year.   Wirthlin Worldwide, an independent survey group, consistently ranked SQA #1 in customer satisfaction, awarding it top honors four consecutive years.

So how did SQA achieve such phenomenal operational performance?   In a word -- m-fusion™.

Focus
Realizing the power of what they had created at SQA, principals Doug Bonzelaar and Jim Von Ins joined forces to create 2think, LLC, a manufacturing consulting firm focused on sharing it's SQA experiences with other manufacturers.

Shortly after it's formation, 2think coined the name m-fusion™ to both summarize and describe it's unique operational approach. By combining Lean principles with state-of-the-art supply chain management technology, 2think has developed a solution that provides exceptional top and bottom-line results, results that cannot be achieved through a conventional supply chain management or Lean only approach.